FAQ

General

• What is Mr. Star?

  Mr. Star is a technology company based in Toronto that connects people with tech services. Utilizing a national workforce of background-checked, skilled and friendly technicians, Mr. Star offers affordable on-site tech support and training services ranging from mobile phone repair and TV mounting services to computer support and smart home automation installation, setup and monitoring. We can install and setup any connected device in your home.

• Who Are Mr. Star Technicians?

  Our technicians are hand-picked experts from your neighborhood. They are friendly, highly skilled, vetted and background checked. We only select the top 5% of our applicants as skill, trust and safety is of importance to us and our customers.

• What is The Mr. Star Warranty?

  We stand behind all of our products and services. Please refer to our Warranty Policy page for more detailed information.

• How To Book a Service?

  Booking is simple. There are 5 different ways to book an appointment. Remember, we come to your location of choice, on your schedule.

  1. Call our friendly phone support at 1 (647) 362-0701 or
  2. Book your appointment online by visiting our Book Now ordering page or
  3. Chat with us by clicking the chat button on the bottom right corner of the page or
  4. Send a text message to 1 (647) 362-0701 or
  5. Email your order to [email protected] and we’ll take it from there

• What to Expect After Booking a Service

  Once a service is booked, someone from the Mr. Star dispatch team will contact you to confirm the appointment. Once your appointment day, time and details are confirmed, you will get a summary text message confirming your booking.

  Mr. Star will notify you by text message once your technician is on his/her way to your location. Once your technician arrives, all you’ll have to do is sit back, relax and leave the rest to us.

• How Soon Can I Schedule a Technician?

  The technology behind our platform allows us to quickly match Mr. Star technicians in your area with your job. We accept same day appointments for most of our services; however, scheduling ultimately depends on the availability of our technicians and your requested appointment time.

• How do I Know If The Technician Is On The Way?

  Mr. Star dispatch center will contact you either by text message or call to give you an estimated arrival time. Our technicians are punctual so expect them to be on time. 

• Do I Need To Give The Technician Access To My Home?

  For services such as TV Mounting and Smart Home installation, you will have to give our technicians access to your home. For other services such as mobile repair, our technicians will happily meet you at a location convenient for you such a coffee shop, office or any other suitable public place.

• How Does Mr. Star Charge For Services?

  You only pay after the job is done. You have the option of paying in person or online to secure your appointment. We will never charge your credit card before the service is completed. We accept all major debit and credit cards, Interact E-Transfer, Cash and Cheque.

• How Do I Become a Mr. Star Technician?

  Mr. Star is always looking for friendly and highly skilled technicians to join our diverse team. To apply, click on BECOME A TECHNICIAN link to start the process.

• How Can My Company Become Business Partners with Mr. Star?

  Mr. Star is interested in business partnerships to provide customized tech services. Our Partnership team can be reach via email at [email protected].

Mobile Repair

• Why Book a Phone Repair Service With Mr. Star?

  Mr. Star saves you the hassle of visiting malls and looking for repair shops and leaving your device behind for a long period of time. Mr. Star technicians come to the location of your choice for all phone repair services: at home, coffee shop, office or any suitable public location. You pick the day and time of your service.

  Call or message us at 1 (647) 463-5873 and just tell us what is wrong with your phone and leave the rest to us.

• How do I Book a Mobile Repair Service?

  Booking is simple. Just let us know what is your phone model and the issue you are facing. There are 5 different ways to book an appointment. Remember, we come to your location of choice, on your schedule.

  1. Call our friendly phone support line at 1 (647) 362-0701 or
  2. Book your appointment online by visiting our Book Now ordering page or
  3. Chat with us by clicking the chat button on the bottom right corner of the page or
  4. Send a text message to 1 (647) 362-0701 or
  5. Email your order to [email protected] and we’ll take it from there

• How Do I Know If Mr. Star Supports My Phone Model?

  Mr. Star provides repair services for Apple iPhone 6, iPhone 6+, iPhone 6s, iPhone 6s+, iPhone 7, iPhone 7+, iPhone 8, iPhone 8+ and iPhone X (Coming Soon) models. We are continuously adding other makes and models to the list of supported devices.

• How Long Does It Take To Repair a Mobile Phone?

  Phone repairs usually take about 1 hour or less.

• What If I Booked An Appointment But My Device Cannot Be Fixed?

  All of Mr. Star Phone Repair services are listed in the booking page. If your device has an issue that cannot be fixed, you will only be charged the diagnostic fee of $49.99 for the technician’s visit.

• What Happens If I Damage My Phone or Phone Screen Again?

  The Mr. Star Warranty does not cover future accidental damages or any unrelated damages occurring after your service. For instance, if your damage your phone screen again, please book a new appointment and we’ll gladly come and fix your device.

• What Is The Mr. Star Phone Repair Warranty?

  Mr. Star uses top OEM quality components for all repairs. We stand behind all of our products and services. Please refer to our Warranty Policy page for more detailed information.

TV Wall Mount Installation

• Why Book a TV Mounting Service With Mr. Star?

  Hundreds of happy customers have trusted Mr. Star’s TV mounting services because:

  • Mr. Star TV Mounting technicians are friendly field experts. They have a combined 3,500+ completed jobs under their belt
  • We provide same/next day services, or at any other preferred time. No need to wait a long time to mount your TV.
  • Don’t have a mounting bracket? Do not to worry. We offer 3 different types of premium quality mounts: Fixed, Tilting and Full Motion. You may also use a mount you have already purchased.
  • Mr. Star provided wall mounting brackets are covered under the manufacturer’s 1 year warranty. Further, we provide 90 days of warranty on all our TV mounting services. Take a look at Mr. Star’s Warranty Page.
  • Transparent pricing. All prices are provided upfront based on the information the customer provides.
  • Mr. Star’s got a relentless focus on customer service. You can always count on our team for prompt response and communication.

• How Do I Book a TV Mounting Service?

  Booking is simple. Just let us know what is the size of your TV, preferred mount type and the location where your TV is getting installed. There are 5 different ways to book an appointment.

  1. Call our friendly phone support line at 1 (647) 362-0701 or
  2. Book your appointment online by visiting our Book Now ordering page or
  3. Chat with us by clicking the chat button on the bottom right corner of the page or
  4. Send a text message to 1 (647) 362-0701 or
  5. Email your order to [email protected] and we’ll take it from there

• What Brand of TV Do You Support?

  Our expert technicians can install all brands of TV, including the following: Samsung, LG, Panasonic, Sony, Insignia, Sharp, Vizio, RCA, Toshiba, Hisense, Philips, TCL and more.

• What Size of TV Do You Support?

  Mr. Star technicians can install any size of TV. Our heavy duty mounting brackets support all screen sizes.

• What Type of Wall Surface Do You Support?

  Mr. Star technicians are experienced at installing TVs on all types of wall, including drywall, concrete, brick, stone, marble and more. There might be additional charges for certain wall types as technicians are required to use special equipment to safely and securely mount your TV. You will be notified of all charges before the job starts.

• Do I need a TV Mounting Bracket?

  You definitely need a suitable TV mounting bracket. If you are using your own mount, you got to make sure it supports the size and weight of your TV.

  If you don’t have a TV mounting bracket, we make it easy to purchase one. Just let us know which type you prefer and our technician will bring a brand new bracket to your appointment. Our TV Mounting prices do not include the cost of the bracket.

• What Types of TV Mounting Bracket Do You Provide?

  Mr. Star offers 3 different types of mounting brackets. For more information, read our Ultimate Guide to Choose the Right TV Mounting Bracket:

  • Fixed TV Wall Mount: This type of mounting bracket holds the television flush against the wall in a very snug manner.
  • Tilting TV Wall Mount: This type of mount allows you to angle the display downwards by about 15 degrees.
  • Full Motion TV Wall Mount: With this type of mount you can move your television away or towards the wall, angle it from side to side, and tilt it both up and down.

• What If I Want to Hide My Wires?

  Mr. Star offers wire concealment services. There are 2 types of concealment services:

  1. In-Wall Concealment: If your wall setup permits, our technicians can hide all your device wires (HDMI, Audio and etc.) inside the wall to give you a clean, clutter-free look. Customers ordering in-wall power cable concealment services are reliable for all liabilities.
  2. Over-The-Wall Concealment: This wire hiding service is done by using wire concealment conduits (tubes). Conduits can generally conceal up to 4 different wires.

• How Long Does It Take To Mount a TV?

  On average, it takes about 1 hour to complete a basic TV mounting job. The duration of installation varies by the size of TV, type of wall surface and additional services such as wire concealment and etc.

• What Additional TV/AV Services Do You Provide?

  These are the add-on services available along with your TV mounting request.

  • Wire Concealment
  • Mount and Setup Sound Bar
  • Surround Sound System Installation
  • Shelf Installation
  • TV Dismounting

• What is the Mr. Star TV Mounting Warranty?

  We stand behind all of our products and services. Please refer to our Warranty Policy page for more detailed information.